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What products can I personalise?
You can personalise selected T-shirts, sweatshirts, hoodies, tote bags, picture frames, indoor and outdoor doormats, notebooks, water bottles, pens, mugs and gift boxes. The options available are shown on each product page.
What printing method do you use for clothing?
We use DTF printing for many garments. The exact method may depend on the product, fabric, design and order size.
How do I submit my wording logo or photograph?
Follow the upload or personalisation instructions on the product page. Use a clear, high-resolution file where possible. For corporate or complex orders, email customercare@chanara.co.uk so we can confirm suitable file formats and artwork requirements.
Will I receive a proof before production?
We may provide a digital proof for selected custom, bulk, corporate or event orders. If a proof is supplied, check every detail carefully. Production begins after approval, and later changes may not be possible.
How long does delivery take?
Our usual delivery estimate is 3 to 5 working days unless the product page or confirmation states otherwise. Personalised, bulk, corporate and event orders may take longer. If you have a fixed event date, contact us before ordering.
Do you offer free delivery?
Yes. Eligible UK orders over £100 receive free standard delivery when the offer is confirmed at checkout. Some specialist, express, oversized or remote-area services may be excluded.
Can I change or cancel a personalised order?
Contact us immediately. We may be able to help before design work or production begins. Once a personalised item is in production, it usually cannot be changed or cancelled.
Can I return a personalised product?
Personalised or custom-made goods cannot be returned because you changed your mind. If the item is faulty, damaged, not as described or contains a mistake made by Chanara, contact us and we will resolve it in line with your legal rights.
Can I return a non personalised product?
Eligible non-personalised goods bought online may usually be cancelled within 14 days after delivery. Tell us by email, then return the item within the following 14 days in accordance with our Return and Refund Policy.
What if my order arrives damaged or incorrect?
Email customercare@chanara.co.uk promptly with your order number and clear photographs of the item, packaging and shipping label where practical. Keep the packaging until we advise you.
Do you accept corporate and bulk orders?
Yes. We supply personalised merchandise, employee and client gifts, event items and curated gift boxes. Email us with the product, quantity, artwork, budget and required date for a quotation.
Can you create gifts for events?
Yes. We can help with weddings, birthdays, conferences, launches, staff events and other occasions. Larger orders need more planning, so please contact us early.
Can I use a company logo or someone else's photograph?
Only if you have permission or another lawful right to use it. By supplying content, you confirm that we may use it to fulfil your order without infringing another person's rights.
Why might colours look different from my screen?
Screens, fabrics, coatings, lighting and print processes reproduce colour differently. We aim for a close result, but a screen image cannot guarantee an exact physical colour match.
How should I care for printed clothing?
Follow the care label supplied with the garment. Unless the product says otherwise, wash inside out at a low temperature, use mild detergent, avoid bleach, do not iron directly over the print and avoid high tumble-dryer heat.
How do I contact Chanara?
Email customercare@chanara.co.uk. You can also find Chanara Studio on Facebook, Instagram and TikTok.
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